Refund policy

Return & Refund Policy

At JO BORKETT, we are committed to providing quality digital fitness and wellness resources to support your personal growth and fitness journey.

As all our products are delivered digitally, the following policy applies to all purchases made through our online store.

1. Digital Products

All products sold by JO BORKETT, including:

The Complete Fitness Blueprint
The Nutrition & Performance Guide
The 30-Day Discipline Programme

are digital products. No physical goods are shipped, and all purchases are delivered electronically.

2. Refund Eligibility

Due to the digital nature of our products and the immediate access provided after purchase, all sales are generally considered final.

However, we understand that issues may arise. Refund requests may be considered in the following circumstances:

You were charged more than once for the same order.
You purchased the same product twice by mistake.
You did not receive your purchased digital product and our support team cannot resolve the delivery issue.
The digital file is defective, corrupted or inaccessible and we are unable to provide a working replacement.

3. Non-Refundable Circumstances

Refunds will generally not be issued for:

Change of mind after purchasing.
Failure to read the product description before purchasing.
Personal dissatisfaction where the product has been accurately described and delivered.
Failure to download or access a product due to incorrect contact details supplied at checkout, where the issue can otherwise be resolved.

Nothing in this policy limits any rights you may have under applicable consumer protection legislation.

4. How to Request a Refund

To submit a refund request, please contact our support team with:

Your full name.
Your order number.
The email address used at checkout.
A brief explanation of the issue.

Our team will review your request and respond as soon as reasonably possible.

5. Refund Processing

If a refund is approved, it will be processed through the original payment method where possible. Processing times may vary depending on your payment provider or financial institution.