Refund & Returns Policy

At Jo Borkett, we want you to be completely satisfied with your purchase. If you are not happy with your order or there is an issue with your item, we are here to assist.

Returns

Customers may request a return within 7 days of receiving their order, provided the item is unused, unworn, undamaged, and returned with all original tags and packaging.

Items that have been worn, washed, altered, damaged, or otherwise used may not qualify for a return.

Incorrect or Damaged Items

If you receive an incorrect, defective, or damaged item, please contact us within 48 hours of delivery with your order number and clear photographs of the item.

If the issue is confirmed, we will arrange a replacement or refund where applicable.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved, it will be processed to the original payment method. Please allow 3–7 business days for the refund to reflect, depending on your bank or payment provider.

Change of Mind

Change-of-mind returns are accepted within the 7-day return period, provided the item meets our return requirements.

The customer is responsible for the return shipping costs for change-of-mind returns.

Sale & Promotional Items

Items purchased during promotional, discounted, or clearance sales may be subject to specific return conditions communicated at the time of purchase.

Non-Returnable Items

Returns may be refused where an item has been worn, washed, damaged, altered, or returned without its original tags or packaging.

For any return or refund enquiry, please contact our customer support team with your order number and reason for the request.